Privacy Policy

Effective date: May 10, 2026. Version: v2.0

1. General Principles

1.1. This Privacy Policy (hereinafter — "Policy") sets out the principles and procedure for processing personal data of Users of the btg.ivsofte.biz website (hereinafter — "Website").

1.2. Personal data is processed in accordance with Federal Law No. 152-FZ of July 27, 2006 "On Personal Data".

1.3. The Website aims to minimize the processing of User data.

1.4. The Website does not require registration and does not request personal data for ordinary browsing of pages.

2. What Data May Be Processed

2.1. Voluntarily provided data:

  • information that the User communicates themselves when contacting support or the administration (e.g. by email or via messengers — Telegram, Discord, VKontakte);
  • the email address that the User specifies when paying through a third-party payment provider, which is forwarded to the Operator for delivery of the Service and for communication;
  • diagnostic materials (logs, screenshots, PC configuration, error messages) if the User voluntarily sends them as part of a support request.

2.2. Technical data:

  • IP address, user-agent (browser and OS type), date and time of server requests, referer, technical cookies, server logs.

This data is used for security, abuse prevention, diagnostics and operation of the Website.

2.3. The Website does not collect or request full name, passport data, residential address, phone number or any special categories of personal data.

3. Payments

3.1. Services are paid for through third-party payment providers (Digiseller and others).

3.2. The Operator does not receive or store the User's bank card details or other payment credentials. They are processed by the payment provider in accordance with its own policy.

3.3. The Operator may receive from the payment provider service information about the fact of payment, its amount, time and order identifier — this is necessary to confirm payment and provide the Service.

4. Purposes of Processing

  • responding to User inquiries;
  • providing Services and technical support (installation, launch, configuration of software);
  • ensuring the security and stability of the Website;
  • preventing fraud and abuse;
  • complying with legal requirements upon a lawful request.

5. Legal Bases

Processing is carried out on the following bases (Article 6 of Federal Law 152-FZ):

  • the User's consent — expressed by voluntarily sending a message, placing an order or any other action implying transfer of data;
  • performance of the contract (provision of the Service) to which the User is a party;
  • the Operator's legitimate interests (Website security, protection from abuse) that do not conflict with the User's interests.

6. Transfer of Data

6.1. The Operator does not sell or transfer personal data to third parties for marketing purposes.

6.2. Technical processing of data may be performed by infrastructure contractors (hosting provider, CDN, the Yandex.Metrika analytics service, the JivoSite live chat service, the Digiseller payment provider) to the extent necessary for the operation of the Website and provision of Services.

6.3. Data may be disclosed in response to a lawful request from authorized state authorities in cases provided by the laws of the Russian Federation.

7. Storage Periods

Data is stored no longer than is necessary for the purposes set out in this Policy and in any case no longer than the period established by law. After the purposes of processing have been achieved, the data is subject to deletion or anonymization.

8. Rights of the Personal Data Subject

In accordance with Federal Law 152-FZ, the User has the right to:

  • obtain information about the processing of their personal data;
  • require the data to be clarified, blocked or destroyed if it is incomplete, outdated, inaccurate, unlawfully obtained or not necessary for the stated purpose;
  • withdraw consent to the processing of personal data;
  • appeal the Operator's actions to the authorized body for the protection of personal data subjects' rights (Roskomnadzor) or in court.

A request shall be sent to the Operator's email. The response time is up to 30 days.

9. Cookies

The Website may use technical cookies and server logs. See the "Cookie Policy" for details.

10. Changes to the Policy

The Operator may amend this Policy. A new version takes effect from the moment of its publication on the Website. It is recommended to periodically check the current version.

11. Contacts

For privacy questions:

  • Email: ivsofte@gmail.com
  • Telegram administrator: @idreamhack

Other ways to contact us are listed on the "Contacts" page.